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Reviews

Based on 1251 reviews
79%
(992)
8%
(99)
5%
(65)
2%
(31)
5%
(64)
Pump belt

Good overall. Very tight to fit t-slim pump unit with the protector case. Needs to be a little wider

Hi there,

Thank you for your feedback on our Glucology Pump Belt. We're glad to hear that it fits your pump unit well, but we understand that the fit may be a bit tight with the protector case. We will definitely take note of your suggestion. Thank you for bringing this to our attention. Have a great day!
Rob
www.ibdmedical.com.au

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Insulin Pump Belt
Monica Brown (Sydney Olympic Park, AU)
Insulin pump belt

Love mine. It lets me wear trousers and skirts more comfortably and keeps the pump and tubing tidy.

Hi there! Thank you so much for taking the time to leave a review. We are thrilled to hear that you love your insulin pump belt and that it has made wearing trousers and skirts more comfortable for you. Keeping the pump and tubing tidy is definitely an added bonus. We appreciate your support and hope you continue to enjoy your product. Have a great day!
Rob
www.ibdmedical.com.au

M
Glucology Mini Intro Pack
Marlies Izzard (Adelaide, AU)

Glucology Mini Intro Pack

Hi there! Thank you for leaving a review for our Glucology Mini Intro Pack. We're so glad to hear that you liked it! If you have any questions or feedback, please don't hesitate to reach out to us. We're always here to help. Thanks again for choosing Glucology!

S
Insulin Pump Belt
Shane Nichols (Brisbane, AU)

To big should be adjustable belt and mesh window to hard to read pump

Hi there,

Thank you for your feedback on our Insulin Pump Belt. We apologise for any inconvenience caused by the sizing and readability of the mesh window. We will definitely take this into consideration for future improvements. In the meantime, please reach out to our customer service team for assistance with finding a better fit. Thank you for your support!

Best,
Rob
www.ibdmedical.com.au

G
Diabetes Pump Monitor Belt | Beige
Gary Bohanon (Savage, US)
Belt

The belt keeps rolling so to get the pump out I need to unroll the belt. Great idea but.

Hi there,

Thank you for leaving a review for our Diabetes Pump Monitor Belt. We appreciate your feedback and are sorry to hear that you are experiencing some difficulty with the belt rolling. We will definitely pass this information along to our product development team If you need any further assistance, please don't hesitate to reach out to our customer service team. Thank you for choosing our product, and we hope you continue to find it useful.

Best,
Rob
www.ibdmedical.com.au
glucology.store

Nice Sox, don’t stay up

Using them with work boots, but they don’t stay up. Heel ends up under your foot

Hi there,

Thank you for your review. We're glad to hear that you find our Glucology Diacare Copper Based Socks to be nice. We apologise that they don't stay up for you while wearing work boots. We suggest trying a different size or using sock garters for a better fit. Please don't hesitate to reach out to us if you need any further assistance.

Best,
Andy
Customer Service Team
www.ibdmedical.com.au

Looks good, haven't used it yet. Hoping it works for upcoming long haul international travel.

K
Insulin Pump Belt | Black
Kayla Cox (Jacksonville, US)

Great

Hi there! Thank you for leaving a review. We are so happy to hear that you think our insulin pump belt is great! We appreciate your support. Have a wonderful day!

awful

the flavor was horrible it made me gag I cannot eat them

Hi there, we're sorry to hear that you did not enjoy the flavor of our Fast Acting Glucochews. We understand that taste is subjective and we apologise for any discomfort it caused you. We would love the opportunity to make it right for you, please reach out to us so we can assist you further. Thank you for your feedback.

Good service, no problem delivery

Thank you for your positive feedback! We are glad to hear that you had a good experience with our service and that your delivery went smoothly. We appreciate your support. Have a great day!

R
Diabetes Pump Monitor Belt | Beige
Roxanne Arena (Galloway, US)
Fabulous Belt

It is so breathable and light I forget I’m wearing it!

Thank you for your positive review of our Diabetes Pump Monitor Belt in Beige! We are happy to hear that it is comfortable and easy to wear. We strive to provide products that make managing diabetes more convenient for our customers. Thank you for choosing our product and we appreciate your feedback. Have a great day!
Andy
www.glucology.store

Lovely Travel Case

Had to shuffle items around so that the lid would close but what a lovely case. Sturdy, great colour. Thank you

Thank you so much for your lovely review! We're glad to hear you're enjoying our Glucology Diabetes Travel Case. We apologize for any inconvenience with shuffling items, but we're thrilled that you find our case sturdy and love the color. Thank you for choosing our product!
Andy
www. gluvology.store

Great product

Flimsy Construction

Used a few times without problem until case zipper broke into two pieces and that was the end of that - now stuck with an insert and no closable cover.

Hi there,

Thank you for leaving a review for our Insulin Cooling 4 Pen Wallet in Red. We apologize for any inconvenience you experienced with the case zipper breaking. We understand how frustrating that must have been. Please reach out to our customer service team and we will do our best to assist you with a solution. Thank you for your feedback and we hope to make things right for you. Have a great day.

Best,
Rob
Customer Service Team

P
Insulin Pump Belt | Black
Pedro Prevost (Amsterdam, NL)
Best belt available

My Son had been using his belt for about 4 years 24/7. Heavy use including sports! We orderd a new belt because he wanted a spare. Original belt stil going strong. All ordering and delivery went fine. Only customs wanted a few euros because not from EU. What idiot invented borders long ago?

Hi there,

Thank you for your kind review! We are delighted to hear that our Insulin Pump Belt has been serving your son well for the past 4 years, even during sports activities. We understand the hassle with customs and apologize for any inconvenience caused. We will continue to strive to provide the best products and service to our customers. Have a great day!

Best,
Andy
www.ibdmedical.com.au

Excellent service and product

I am a diabetic and have been for so for 23 years. I have developed neurotherapy in my feet, legs and hands which is painful all the time. The worst is in my feet while in bed. I am 82 years old and still mow my lawns and prune my trees. I use and have used for many years the diabetic socks from this company. Without the comfort supplied by these socks I would not be able to have relief of the pain.

Hi there, thank you so much for your kind review! We are thrilled to hear that our Glucology Diacare Copper Based Classic Socks have been providing you with relief from your neurotherapy pain. We take pride in providing excellent service and products to our customers, especially those with diabetes. We are happy to hear that our socks have allowed you to continue your active lifestyle at 82 years young. Thank you for choosing us and we hope to continue serving you in the future. Take care!

Sorry I ordered sizes to large, my own fault thank you for your kindness’s, in asking.

A
Glucology Diabetes Travel Case | Plus
Andrew Lloyd (Oldham, GB)
Product review

A basic new Scale and a downloaded app to accompany it . Could well have downloaded app and used existing scales . However product is well made , well packaged for delivery and easy to operate .

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Insulin Pump Belt | Black
Rene Schneider (Greifswald, DE)
Bad quality

You can't read through the net. It's impossible to operate the pump. The price is far too high.

S
Diabetes Pump Monitor Belt | Beige
SOPHIA EDDY (North Tonawanda, US)
Works well

I was impressed by the customer service I received when I mistakenly ordered the incorrect size. Now that I have the proper size, I am very pleased with how it works

Hi there, thank you for your review! We're so glad to hear that our customer service team was able to assist you with getting the correct size for your diabetes pump monitor belt. We're also happy to hear that you are pleased with how it works. Thank you for your support!
Andy
www.glucology.store

Keeps it cool

It's easy to operate and keeps it cool. I received it the next day, which was also a great surprise.

Hi there,
Thank you for taking the time to leave this lovely review! We're so glad to hear that our Insulin Cooling Wallet is easy to use and keeping your insulin cool. It's wonderful to know that it arrived quickly as well. Thanks for choosing our product and we hope it continues to serve you well. Have a great day!
Andy
www.ibdmedical.com.au

Tastes good and keeps you full.

It tastes good and keeps you full.

Thank you for taking the time to leave a review! We're glad to hear that you enjoyed the taste of our Lupin Soup and that it kept you feeling satisfied. We appreciate your feedback!
Andy
www.ibdmedical.com.au

J
Insulin Cooling | 4 Pen Wallet | Red
Jillian Pryer (Perth, AU)
Not as cool as I expected

I followed the instructions explicitly (even set a timer for the required 12 minutes) and found the insulin pen didn’t stay cool for very long.
After 14 hours (overnight) the beads were still moist and in a gel form but the inside of the pouch where the pens are stored was not cool.
I’ll be travelling around Europe in 2 weeks time, which is why I purchased the wallet and sadly, I don’t feel any confidence with the wallet.

Hello there! Thank you for taking the time to leave a review for our Insulin Cooling 4 Pen Wallet. We're sorry to hear that it didn't meet your expectations. We understand how important it is for your insulin pens to stay cool while traveling. Our team would be happy to assist you further and see if there is a solution that can help improve the cooling time. Please don't hesitate to reach out to us before your upcoming trip. We want to make sure you feel confident and comfortable using our wallet. Thank you again for your feedback.

P
Diabetes Travel Case | Classic | Blue
Paul ODELL (Brisbane, AU)

Diabetes Travel Case | Classic | Blue

Hi there! Thank you for leaving a review for our Diabetes Travel Case in the Classic Blue color. We're glad to hear that you're enjoying it. If you have any questions or feedback, please don't hesitate to reach out to us. Happy travels!
Andy
www.ibdmedical.com.au

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