Refunds & Returns

🎯 Our Promise

Your satisfaction is #1. If you're unhappy with your Glucology purchase or receive a faulty product, we'll make it right—replacement, full refund, or store credit. No hassle.

🔧 Faulty Products (12-Month Warranty)

• All products covered: CGM overpatches, glucose tablets, cooling wallets, finger wipes
• No restocking fees for legitimate faults
• Manufacturing defects, adhesive failure, damaged packaging all qualify

💭 Change of Mind (30 Days)

Unused products only. We'll exchange or refund within 30 days of delivery.

• Full refund if returned unused in original packaging
• Exchanges for different size/color/style—no problem
• Price difference adjustment (refund excess or charge shortfall)
• Customer pays return shipping (we cover if we sent wrong item)

⏱️ Refund Timeline

• Approval: Instant for faulty items, 1-2 days for change of mind
• Return shipping: You ship → We receive (3-7 days average)
• Processing: 2 business days after inspection
• Refund to original payment: 3-5 business days (credit card), instant (PayPal/store credit)

❌ Non-Returnable

• Opened glucose tablets (health/safety)
• Used CGM overpatches or finger wipes
• Personalized/embroidered items
• Hygienic products once packaging opened
• Sale items marked "Final Sale"

📦 Shipping Details

• Free US shipping 
• 2-day processing + USPS Priority (2-4 days delivery)
• Refund excludes original shipping unless our error