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Tap any question to see the answer. We cover shipping, returns, Sensor Shields, Glucochews & more.
We're happy to help:
✉️ Email: cs@glucology.store
🛎️ US Toll-Free: 1-800-494-2301 (Monday to Friday, business hours)
🌍 Outside the US: +61 2 8398 7520
Most US orders ship from within the US through our fulfillment partner:
30 days: return unused items in their original packaging for a refund or exchange.
12 months: warranty on faulty products (replacement or refund).
Email us to start a return. Full policy →
Cards: major credit and debit cards
Digital wallets: Shop Pay, Apple Pay and Google Pay
All available options are shown at checkout, and payments are processed securely through Shopify.
Every Glucology product comes with a 12-month warranty against manufacturing defects.
If something isn't right, email us your order number and a photo or short video of the issue, and we'll replace it or refund you.
Glucology is a diabetes accessories brand by IBD Medical, Australian-owned since 2016 and trusted by 350,000+ customers worldwide.
We make everyday diabetes care easier and more discreet:
Compatible with: Dexcom G7, Stelo and G6, FreeStyle Libre 2 & 3, Omnipod and Medtronic Guardian.
Features: water- and sweat-resistant, breathable, hypoallergenic latex-free adhesive. Each shield is designed to last a full sensor wear period.
Choose your model on the CGM Sensor Shields page.
Dexcom, G6, G7 and Stelo are trademarks of Dexcom, Inc.; FreeStyle Libre of Abbott; Omnipod of Insulet; Guardian of Medtronic. Glucology is not affiliated with or endorsed by these companies.
Each chew contains a measured 3.8g of carbohydrate and has a score line so you can split it into 1.9g halves.
Raspberry or orange flavor, in pocket-size airtight tubes.
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Not shipped yet: email us as soon as possible and we'll do our best to change or cancel it.
Already shipped: you can return unused items within 30 days.
Email cs@glucology.store or call 1-800-494-2301.
Soak the inner pouch in cold water for 5–12 minutes (depending on size) and it keeps insulin and GLP-1 pens below 82°F (28°C) for up to 45 hours.
Always check your medication's storage instructions. Shop cooling bags →
Yes. We work with pharmacies, clinics, retailers and distributors in the US and other markets.
Yes. International orders ship from Australia:
Email us anytime, or call Monday to Friday during business hours.
1-800-494-2301