We ship globally so how fast your order arrives depends on where you're located. See below for a guide to shipping times and costs.

USA, Canada, UK, EU, New Zealand

• Standard  - 7-12 business days - FREE for orders over $USD 60
• Standard - 7-12 business days - $6.95
• Expedited- 4-8 business days - $9.95
• Priority - 2-5 business days - $12.95

Rest of World

• Standard (Tracked) - 15-21 business days - $12
• Express (Tracked) - 7-14 business days - $15

Warranty

All our products come with a 12-month warranty. If your product is faulty or you are unhappy with your item, reach out to our team and we will replace the product, arrange a refund or provide store credit.

• The IOS App can be found here

• The Android App can be downloaded here

The apps can also be accessed through a QR code which can be found in the Product Manual

Step-by-step instructions on how to download and use the app can be found here

1. Download the Glucology SmartApple Food Nutrition App on your smartphone using the QR found in the manual.

2. Turn scales on using the ON/TARE button

3. Ensure Bluetooth turned ON on your smartphone, then open the app. The application should then automatically connect to the scales, with any readings appearing on the app.

Yes, the scales can be used without the app, however it will only display weight on the built-in display. For nutrient quantities to be calculated, the app must be used. 

For the scale to display accurate results, please ensure it is placed on a hard, flat surface. Also ensure results are being displayed in the unit you prefer - the display unit can be changed using the UNIT button on the scale. 

The app allows for Custom Foods can be created, where you enter nutrient information. These foods can then be saved and used next time.

The scales measure weight as all kitchen scales do. On top of this, the SmartApple app can be used to further measure:

• General - Calories, Protein, Fat, Carbohydrate, Sugar, Fiber, Cholesterol, Alcohol, Reinol

• Minerals - Calcium, Iron, Magnesium, Potassium, Phosphorus, Sodium, Zinc, Copper, Manganese, Selenium

• Vitamins - Vitamin A, B6, B12, C, E, Niacin

No, this is intended to be a lifestyle app. Before making any medical decisions, we recommend you consult your local healthcare provider.

Still have a question? Follow the link to access our General FAQ page for more details on issues such as shipping, warranty, returns etc.

You can also contact our friendly team HERE with any enquiries you might have. We will aim to get back to you as soon as possible!