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Last updated: October 17, 2026
US orders
Most US orders ship from within the US through our fulfillment partner.
• Free Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days, $9.95
Occasionally, if an item is out of stock in the US, it ships from our Australian warehouse and may take up to 2–3 weeks. We'll let you know by email if that happens.
International orders
International orders ship from Australia.
• Economy (tracked): 6–18 business days, US$9.95
• Express (DHL tracked): 7–14 business days, US$14.95
• New Zealand: Standard 6–15 business days (NZ$9.95) or Expedited 4–7 business days (NZ$14.95)
Any import duties or taxes are paid by the customer in their country.
Tracking
We'll email you tracking details once your order ships. Delivery times are estimates in business days.
Address changes, lost or damaged parcels
If you need to change your address, or your parcel is lost or arrives damaged, contact us as soon as possible and we'll help.
Contact us
Email: cs@glucology.store
US toll-free: 1-800-494-2301 (Monday to Friday, business hours)
Outside the US: +61 2 8398 7520
IBD Medical Trading Pty Ltd (trading as Glucology), Suite 31/330 Wattle Street, Ultimo NSW 2007, Australia
