Travel Case FAQ

Click on some of the most frequently asked questions below to see if we can help.

1. Where do you ship, how much is shipping and what is the warranty?
We ship globally so how fast your order arrives depends on where you're located. See below for a guide to shipping times and costs.

USA, Canada, UK, EU, New Zealand
- Standard - 7-12 business days - FREE
- Expedited- 4-8 business days - $9.95
- Priority - 2-5 business days - $12.95
Rest of World
- Standard (Tracked) - 15-21 business days - $12
- Express (Tracked) - 7-14 business days - $15
Warranty

All our products come with a 12-month warranty. If your product is faulty or you are unhappy with your item, reach out to our team and we will replace the product, arrange a refund or provide store credit.
2. Should I get the Plus or Classic Case?
Our Classic Size Case is a slim and compact option allowing you to organise your daily supplies in one space. Perfect for short trips, simply grab and go! It fits 2x insulin pens, alcohol wipes, sharps containers, glucose meter dextrose tablets and more!

Our Plus-size organiser has all the convenient features of the Classic and more! It features a separate top and bottom compartment so that you can store bulkier items including insulin pump and CGM supplies, snacks, an additional 6 insulin pens, and more. The perfect travel companion for long trips.

The dimensions of each case are as follows:
- Classic Case: 8-inches long (20cm) long, 6-inches (14.5cm) wide and 1.5-inches (4cm) deep.
- Plus Case: 8-inches (20cm) long, 6-inches (14.5cm) wide and 3.5-inches (9cm) deep.
3. Does the case keep items cool?

No, unfortunately our protective travel case does not keep contents cool. However, for temperature sensitive items such as Insulin additional cooling compartments are available, please see Glucology Insulin Cooling Pouch
4. Is the case durable?

Yes!

Our cases feature a protective and hard shell to shield all delicate accessories from impact, especially when on the move. It provides a stylish way to carry your diabetes supplies on the move.
5. Does it fit an ice pack?

Our Plus Size Case will easily fit an ice pack, which can be used in combination with insulin pens and vials to keep them cool, however this is NOT included with the case.

Our Glucology Cooling Pouches can also be used, providing an effective, reusable cooling compartment which does not need ice!
6. Is the case waterproof?

The case will protect against water, however if it is immersed in water, contents will get wet as water can enter through the zipper.
7. Still have a question?

Still have a question? Follow the link to access our General FAQ page for more details on issues such as shipping, warranty, returns etc.

You can also contact our friendly team HERE with any enquiries you might have. We will aim to get back to you as soon as possible!

See what our community has to say

★ ★ ★ ★ ★

They have the best stuff! From supplies carry cases, to awesome socks and cooling bags (I bought one last month and am trying it out today). Your order pretty much arrives the next day and the customer service provided by the company is second to none. Best store out, 100%!

- Ashleigh Loker

★ ★ ★ ★ ★

I’m very impressed with IBD medical, they promptly answer questions by email or even phone you to offer advice and help. The products are good quality and I’ve always received my orders within a few days. It’s really great to find a company that show they value their customers.

- Michelle Hogarth

★ ★ ★ ★ ★

Fantastic products & very quick delivery, thanks. 🤩

- James A

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