1. Where do you ship, how much is shipping and what is the warranty?
We ship globally so how fast your order arrives depends on where you're located. See below for a guide to shipping times and costs.
USA, Canada, UK, EU, New Zealand
Standard - 7-12 business days - FREE
Expedited- 4-8 business days - $9.95
Priority - 2-5 business days - $12.95
Rest of World
Standard (Tracked) - 15-21 business days - $12
Express (Tracked) - 7-14 business days - $15
All our products come with a 12-month warranty. If your product is faulty or you are unhappy with your item, reach out to our team and we will replace the product, arrange a refund or provide store credit.
2. What is a diabetic sock?
Diabetic socks are socks designed specifically for people living with diabetes. Quite often, diabetic socks are designed without seams in order to reduce the chance of blistering.
In addition, these socks are also designed to control moisture in order to reduce the risk of fungal infection. Further, extra cushioning is added to prevent foot ulcers as good skincare and foot care is essential.
The ideal socks for people with diabetes will have the following features:
3. What are the benefits of copper socks?
Copper Infused yarn has broad-spectrum antimicrobial efficacy and skin enhancement properties. They offer an effective and scientifically proven way to protect your feet. The material is also moisture wicking and hypno-allergenic, drawing away sweat and moisture to keep feet dry and comfortable.
Click on the links below to read some of the clinical trials supporting the use of copper socks:
4. What makes these socks unique?
What is special about our socks is our combination of diabetes friendly design with our patented Cupron® yarn.
Supported by clinical trials, our unique blend of copper based yarn is truly like no other product, making Glucology® Socks one of the leading products on the Australian market in innovation and effectiveness.
In addition, Cupron is:
5. Are the socks uni-sex?
Yes, our socks can be worn by anyone with sizing available from 4-16. Sizes are available in both Men's and Women's.
6. What is the difference between Winter socks and Regular socks?
Our Winter socks are perfect for boots, work, slippers or on the go. The socks are made from the same copper infused yarn as the Classic Socks, but are extra padded for comfort and durability.
Winter socks are available in full-length which reach up to the calves, or quarter-length which reaches just above the ankle. Our Classic Socks by comparison reach up to the mid-calf.
7. Are the socks machine washable?
Yes, our socks are machine washable and tumble dryer friendly as long as detergents without silicon compounds are used (most household detergents do not contain these). Just do not bleach the socks.
8. What are the socks made from?
Our Classic socks are made of 56% polyester, 17% Cupron yarn, 14% cotton, 12% nylon, 1% Lycra.
Our Winter socks are made from 47% Cupron® yarn, 39% polyester, 13% Nylon and 1% Lycra.
9. Can these socks be work by people not living with diabetes?
The broad-spectrum anti-microbial efficacy and skin enhancement properties of our socks can be enjoyed by all, in fact many of our team wear these socks everyday.
10. Still have a question?
Still have a question? Follow the link to access our General FAQ page for more details on issues such as shipping, warranty, returns etc.
You can also contact our friendly team HERE with any enquiries you might have. We will aim to get back to you as soon as possible!
They have the best stuff! From supplies carry cases, to awesome socks and cooling bags (I bought one last month and am trying it out today). Your order pretty much arrives the next day and the customer service provided by the company is second to none. Best store out, 100%!
- Ashleigh Loker
I’m very impressed with IBD medical, they promptly answer questions by email or even phone you to offer advice and help. The products are good quality and I’ve always received my orders within a few days. It’s really great to find a company that show they value their customers.
- Michelle Hogarth
Fantastic products & very quick delivery, thanks. 🤩
- James A