1. Where do you ship, how much is shipping and what is the warranty?
We ship globally so how fast your order arrives depends on where you're located. See below for a guide to shipping times and costs.
USA, Canada, UK, EU, New Zealand
Standard - 7-12 business days - FREE
Expedited- 4-8 business days - $9.95
Priority - 2-5 business days - $12.95
Rest of World
Standard (Tracked) - 15-21 business days - $12
Express (Tracked) - 7-14 business days - $15
All our products come with a 12-month warranty. If your product is faulty or you are unhappy with your item, reach out to our team and we will replace the product, arrange a refund or provide store credit.
2. What patch should I buy?
We offer a range of patches for the following CGM Models:
3. How do I put the patches on?
Before you apply the patch, first ensure skin is free of irritation, cuts, scrapes or burns, clean and dry, wiping off any excessive moisture.
4. How long to the patches last?
The patches last up to 14 days, depending on use. Although they are waterproof, prolonged exposure to moisture can reduce the effectiveness of the adhesive and cause the patch to deteriorate quicker than expected.
5. Can I wear them in the shower/get the patch wet?
Our patches are waterproof and sweat resistant, however exposure to water for a long time may reduce effectiveness of the adhesive.
6. What are the patches made from?
The patches are made from a blend of Cotton and Spandex for comfort and elasticity.
7. Still have a question?
Still have a question, follow the link to access our General FAQ page for more details on issues such as shipping, warranty, returns etc.
You can also contact our friendly team HERE with any enquiries you might have. We will aim to get back to you as soon as possible!
They have the best stuff! From supplies carry cases, to awesome socks and cooling bags (I bought one last month and am trying it out today). Your order pretty much arrives the next day and the customer service provided by the company is second to none. Best store out, 100%!
- Ashleigh Loker
I’m very impressed with IBD medical, they promptly answer questions by email or even phone you to offer advice and help. The products are good quality and I’ve always received my orders within a few days. It’s really great to find a company that show they value their customers.
- Michelle Hogarth
Fantastic products & very quick delivery, thanks. 🤩
- James A